This impressed me.
I was shopping at Lowes.
When I told an employee that I was pleased with the service, he pointed to a woman standing at the end of the aisle and said, "Tell my boss."
So I introduced myself and described my positive experience.
And she responded by asking, "What can we do better?"
Imagine this: She asked for feedback.
I told her that I admire her courage asking for what might be criticism.
And yet, that is how good leaders gain ideas that lead to improvements.
Consider: Do you ask for feedback (i.e., criticism)? Do you make it safe for others to provide feedback? Do you thank people for their feedback?
Steve Kaye
Professional Speaker and Photographer
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See: Steve’s Web Site
(Dozens of articles, more than 600 photos, and 165 blog posts)