Success Tip: Courageous Question

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This impressed me.

I was shopping at Lowes.

When I told an employee that I was pleased with the service, he pointed to a woman standing at the end of the aisle and said, "Tell my boss."

So I introduced myself and described my positive experience.

And she responded by asking, "What can we do better?"

Imagine this: She asked for feedback.

I told her that I admire her courage asking for what might be criticism.

And yet, that is how good leaders gain ideas that lead to improvements.

Consider: Do you ask for feedback (i.e., criticism)? Do you make it safe for others to provide feedback? Do you thank people for their feedback?