Let's begin with an experiment.
You may recognize this as a standard punishment used in school. It involves having to write something like:
I will not talk in class.
I will not talk in class.
I will not talk in class.
I will not talk in class.
I will not talk in class.
And so on, 500 times.
Now, read through those five sentences again and note what stays in your mind.
Is it "talk in class"?
And that's the point: Negative commands contain a mixed message.
So if you say:
"Don't do that!" people hear "Do that!"
"Don't be late!" people hear "Be late!"
Don't talk back!" people hear "Talk back!"
Thus, there are three important points.
1) The mixed message in negative commands requires extra mental processing.
2) Very young children are unable to process (and understand) negative commands. In addition, adults often shout the latter part of the message.
So children act on the part of the command that they hear most clearly and that they understand, which is the action the adult wants to stop.
3) Very busy, highly stressed adults also have difficulty processing negative commands.
This brings us to two recommendations:
1) Avoid negative commands. They are often ineffective. And they sound mean.
2) Use positive directions. That is, ask for what you want. For example, you might say, "Be early" instead of "Don't be late."
Next Step: Pay attention to how you ask for what you want. Then make adjustments.
Much success,
Steve Kaye
Results Specialist
Speaker, Meeting Facilitator, and Author of Create Success
714-528-1300