No Other Choice

If you were going to Gallup New Mexico, which rental car company would you use?

If it were me, there is only one answer to that question: Budget.

Here's why, which begins with a small back story.

We like to visit places in the Southwest, such as Mesa Verde, Canyon de Chelly, and Arches National Park.
 

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Delicate Arch, in Arches National Park. See more photos at Imagekind.

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Since we live in Southern California, it's a two-day drive to that part of the Southwest.

So, rather than drive, we'll ride Amtrak. In the evening we board the Southwest Chief in Fullerton, CA. While the miles roll under us, we enjoy dinner, a night's sleep, and breakfast. It's very comfortable.

The next morning we arrive at the Amtrak station in Gallup, NM., refreshed and ready to tour. 

Now enter Linda.

She will drive (or send someone) from her office to pick us up. Then after our trip, she will drive us back to the train station.

So that's why we use Budget when we're in Gallup. It's because of one person, who provides extraordinary service.

Now how about you? Are you making it easy for people to conduct business with you? Are finding ways to support clients - both internal and external - so that everyone benefits?
 

Key Point: Service is the key that opens the way to business.

Much success,

Steve Kaye

714-528-1300

Author, Speaker, IAF Certified Professional Facilitator