Leadership: Full Circle

There it is, in large print for everyone to read.

It's an ad in Wired magazine by Chase Bank that states:

"Here's a nice surprise:

  You call, we answer."

Then at the bottom of the page, there's more. You'll find:

"A real live person picks up when you call."

Stunning.

I'm pleased that this is happening, especially after spending years writing articles recommending that business leaders hire real live people to answer the phone.

Now, how about you?

Do you have a real live person answering the phone for your business? If not, you're using old technology, such as that horrible voice menu  ("Press nine to start over") or that bothersome robot ("I'm sorry that word is not a number").

Recognize that this could be the beginning of a dramatic shift toward better business communication. Thus I'm sure you'll want to be part of it before you're stuck trying to catch up. So, start interviewing. And hire a real live person to answer the phone.

Then imagine the possibilities.

Your customers will be able to talk directly with your employees so that they can buy your products and services.

It might change your business.

Key Point: Use a real live person to answer the phone.

Much success,

Steve Kaye

714-528-1300

PS: My workshop on Communication Skills shows people what to say after they answer the phone.

Author, Speaker, IAF Certified Professional Facilitator

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